Privacy Policy

Culture First Consulting customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Telephone

07885 998832

Email

hello@culturefirstconsulting.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Account information
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Call recordings
• Records of meetings and decisions
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Recorded images, such as photos or videos
• Call recordings
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

• Names and contact details
• Addresses
• Location data
• Recorded images, such as photos or videos
• Call recordings
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Personal information used for administration of research
• Personal information used for the purpose of research
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Financial transaction information

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Security clearance details (eg basic checks and higher security clearance)

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legitimate interest:
•  
  • We may collect information about a client's employee experience and performance as part of creating a proposal for positive change in their business. The proposal will be focussed on improving the performance and outcomes for the clients business, including (on the whole) outcomes for the majority of employees.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent
• Legitimate interest:
•  
  • We may collect information about clients' employees that includes details of experiences of working in an organisation. This may include personal data.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent
• Contract
• Legal obligation

Where we get personal information from

• People directly
• Client company records.

How long we keep information

For information on how long we keep personal information, see our retention schedule at https://1drv.ms/w/s!ApXZL--zS3bQ1AdmvV4j4bcZr2fX?e=u59cdB

Who we share information with

Other organisations

• Professional or legal advisors
• Professional consultants
• Publicly on our website, social media or other marketing and information media (where appropriate)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

6 May 2024